SMTP Relay Maintenance
Scheduled Maintenance Report for Ekco Cloud Edinburgh
Completed
The scheduled maintenance has been completed.
Posted Nov 30, 2022 - 22:18 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 30, 2022 - 20:00 GMT
Scheduled
During this window, the DNS record for smtp.cloudhelix.io will be switched to an active-passive failover DNS record, with an SMTP Relay in Telehouse West (London, UK) set as primary, and an SMTP Relay in Equinix LD6 (Slough, UK) set as the secondary.

Once complete, if there is an outage to the Ekco management platform in Telehouse West in future, the DNS record for smtp.cloudhelix.io will automatically update to the secondary server, to avoid extended downtime.

During the change there may be a brief outage to the Ekco SMTP Relay service as DNS is updated. The time-to-live (TTL) on the record is set to 60 seconds, so any outage to this service will be kept to an absolute minimum.

NB: customer virtual machines will be unaffected by this maintenance.

Should you have any questions or concerns, please reach out to Ekco Support via support@ek.co or call +44 1273 987 920.
Posted Nov 23, 2022 - 21:08 GMT
This scheduled maintenance affected: Cloud (Management).