All Systems Operational

About This Site

Welcome to the Ekco Cloud UK Status Page. If you have any questions, please email us at support@ek.co.

Cloud Operational
Compute ? Operational
Storage ? Operational
Management ? Operational
Backup & DR Operational
Veeam Cloud Connect ? Operational
Zerto ? Operational
Network Operational
External Transit ? Operational
AWS Direct Connect ? Operational
Private Interconnect Operational
Datacenter Interconnect Operational
Public Peering Operational
Papertrail Log Collection Operational
AWS cloudfront Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Aug 9, 16:52 BST
Scheduled - During this window, VMware Cloud Director at the Equinix Slough LD6 site will be upgraded.

During this time, no interruption or outage to customer virtual machines is expected, however access to the VMware Cloud Director web interface and API will be unavailable.
web interface URL: vcd-02.uk.cloud.ek.co

Should you have any questions or concerns, please reach out to Support via support@ek.co or call +44 1273 987 920.

Aug 9, 16:46 BST
Update - We will be undergoing scheduled maintenance during this time.
Aug 9, 16:53 BST
Scheduled - During this window, VMware Cloud Director at the Telehouse West site will be upgraded.

During this time, no interruption or outage to customer virtual machines is expected, however access to the VMware Cloud Director web interface and API will be unavailable.
web interface URL: vcd-01.uk.cloud.ek.co

Should you have any questions or concerns, please reach out to Support via support@ek.co or call +44 1273 987 920.

Aug 9, 16:47 BST
Past Incidents
Aug 15, 2022

No incidents reported today.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022
Completed - The scheduled maintenance has been completed.
Aug 7, 21:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 21:00 BST
Scheduled - During this window, VMware Cloud Director at the Telehouse West site will be restarted for maintenance.

During this time, no interruption or outage to customer virtual machines is expected, however access to the VMware Cloud Director web interface and API will be unavailable.
web interface URL: vcloud.cloudhelix.io and vcd-01.uk.cloud.ek.co

Should you have any questions or concerns, please reach out to Support via support@ek.co or call +44 1273 987 920.

Aug 3, 10:47 BST
Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022
Completed - The scheduled maintenance has been completed.
Aug 2, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 18:00 BST
Scheduled - EKCO-Edinburgh DMZ Firewall Maintenance (Equinix LD6 - Slough, UK)

EKCO-Edinburgh has scheduled this window to perform a firmware upgrade to the EKCO-Edinburgh DMZ Firewalls within the Equinix LD6 data center.

There will not be any interruption to customer virtual machines, however the following EKCO-Edinburgh public services will be unavailable for a short period while the update completes:

- vCloud Director: vcloud02.cloudhelix.io
- Veeam Cloud Connect: veeam02.cloudhelix.io
- DNS: 185.43.43.217 & 185.43.43.218
- SMTP: smtp02.cloudhelix.io

Should you have any questions or concerns, please reach out to EKCO-Edinburgh Support via support@ek.co or call +44 1273 987 920.

Jul 26, 15:29 BST
Aug 1, 2022

No incidents reported.