All Systems Operational

About This Site

Welcome to the Ekco Cloud UK Status Page. If you have any questions, please email us at support@ek.co.

Cloud Operational
Compute ? Operational
Storage ? Operational
Management ? Operational
Backup & DR Operational
Veeam Cloud Connect ? Operational
Zerto ? Operational
Network Operational
External Transit ? Operational
AWS Direct Connect ? Operational
Private Interconnect Operational
Datacenter Interconnect Operational
Public Peering Operational
Papertrail Log Collection Operational
AWS cloudfront Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloudhelix Firewall Maintenance (Equinix WA2 - Warsaw, UK)

Cloudhelix has scheduled this window to perform a firmware upgrade to the Cloudhelix Firewalls within the Equinix Warsaw data center.

There will not be any interruption to customer virtual machines, however the following Cloudhelix public services will be unavailable for a short period while the update completes:

- vCloud Director: vcloud05.cloudhelix.io
- Veeam Cloud Connect: veeam05.cloudhelix.io
- DNS: 185.43.216.45 & 185.43.216.46

Should you have any questions or concerns, please reach out to Cloudhelix Support via support@cloudhelix.io or call +44 1273 987 920.

Posted on May 25, 17:35 BST
Past Incidents
May 28, 2022

No incidents reported today.

May 27, 2022

No incidents reported.

May 26, 2022
Completed - The scheduled maintenance has been completed.
May 26, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 18:00 BST
Scheduled - During this time there will also be some minor network maintenance at the Telehouse site only to add extra VLANs to our core switches, and we will also be completing a RAM upgrade on one of our ESXi hosts.

During this time, no interruption or outage to customer virtual machines is expected.

Should you have any questions or concerns, please reach out to Support via support@ek.co or call +44 1273 987 920.

May 19, 14:18 BST
May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022
Resolved - Starting at 1613 20/05/2022, Ekco's monitoring systems detected some intermittency relating to the upstream provider NTT. While Ekco peer with NTT, there was no impact on the Ekco platform, as the NTT core router experiencing issues was unrelated to Ekco's traffic flow.

However, some customers with circuits or VPNs via third-party providers may have seen some intermittency during this time, given NTT's position as one of the largest carriers on the internet.

NTT have since confirmed that they have stabilized the router in question, and our monitors to third-party destinations cleared as of 1816 20/05/2022.

Should you have any questions or concerns, please reach out to Support via support@ek.co or call +44 1273 987 920.

May 20, 16:00 BST
May 19, 2022

No incidents reported.

May 18, 2022
Completed - This maintenance is complete. Please note that UK VMware Cloud Director URLs have changed as follows:

From: vcloud.cloudhelix.io
To: vcd-01.uk.cloud.ek.co

From: vcloud02.cloudhelix.io
To: vcd-02.uk.cloud.ek.co

For example, if you were logging into https://vcloud.cloudhelix.io/tenant/my-company-name, you will now need to log into https://vcd-01.uk.cloud.ek.co/tenant/my-company-name.

Please ensure that any bookmarks you may have are updated. As usual, should you experience any issues, please reach out to Support via support@ek.co or call +44 1273 987 920.

May 18, 19:55 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 18:01 BST
Scheduled - During this window, VMware Cloud Director across all Ekco UK locations will undergo a certificate replacement, which will result in this service being briefly disrupted during this change window. During this time there will also be some minor network maintenance at Telehouse site only to add extra VLANs to our core switches.

During this time, no interruption or outage to customer virtual machines is expected, however access to the VMware Cloud Director web interface and API will be unavailable.

Should you have any questions or concerns, please reach out to Support via support@ek.co or call +44 1273 987 920.

May 11, 17:46 BST
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.