Investigating - VMware support have advised a local privilege escalation vulnerability that affects our Telehouse West and Slough vCloud platforms. The vulnerability is for VM Tools component which runs on the virtual machines. Updates are available to remediate the vulnerability. More information about the vulnerability can be found here: https://www.vmware.com/security/advisories/VMSA-2022-0024.html If you manage your own guest OS please update VM tools versions to 12.1.0 and 10.3.25 (for older version 10 VM Tools). We will be in touch with all managed customers with list of affected virtual machines and coordinating update schedule
Aug 25, 2022 - 12:45 BST
The scheduled maintenance has been completed.
Nov 30, 22:18 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 20:00 GMT
During this window, the DNS record for smtp.cloudhelix.io will be switched to an active-passive failover DNS record, with an SMTP Relay in Telehouse West (London, UK) set as primary, and an SMTP Relay in Equinix LD6 (Slough, UK) set as the secondary.
Once complete, if there is an outage to the Ekco management platform in Telehouse West in future, the DNS record for smtp.cloudhelix.io will automatically update to the secondary server, to avoid extended downtime.
During the change there may be a brief outage to the Ekco SMTP Relay service as DNS is updated. The time-to-live (TTL) on the record is set to 60 seconds, so any outage to this service will be kept to an absolute minimum.
NB: customer virtual machines will be unaffected by this maintenance.
Should you have any questions or concerns, please reach out to Ekco Support via firstname.lastname@example.org or call +44 1273 987 920.
Nov 23, 21:08 GMT