Ekco Cloud Edinburgh Status

All Systems Operational

About This Site

Welcome to the Ekco Cloud UK Status Page. If you have any questions, please email us at support@ek.co.

Cloud Operational

Compute Operational

Storage Operational

Management Operational

Backup & DR Operational

Veeam Cloud Connect Operational

Zerto Operational

Network Operational

External Transit Operational

AWS Direct Connect Operational

Private Interconnect Operational

Datacenter Interconnect Operational

Public Peering Operational

Papertrail Log Collection Operational

AWS cloudfront Operational

AWS route53 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EKCO Private Cloud Planned Maintenance (Telehouse West) May 26, 18:00-20:00 BST

During this time there will also be some minor network maintenance at the Telehouse site only to add extra VLANs to our core switches, and we will also be completing a RAM upgrade on one of our ESXi hosts.

During this time, no interruption or outage to customer virtual machines is expected.

Should you have any questions or concerns, please reach out to Support via support@ek.co or call +44 1273 987 920.
Posted on May 19, 14:18 BST

Past Incidents

May 19, 2022

No incidents reported today.

May 18, 2022

EKCO Private Cloud Planned Maintenance (Telehouse, Slough, UK)

Completed - This maintenance is complete. Please note that UK VMware Cloud Director URLs have changed as follows:

From: vcloud.cloudhelix.io
To: vcd-01.uk.cloud.ek.co

From: vcloud02.cloudhelix.io
To: vcd-02.uk.cloud.ek.co

For example, if you were logging into https://vcloud.cloudhelix.io/tenant/my-company-name, you will now need to log into https://vcd-01.uk.cloud.ek.co/tenant/my-company-name.

Please ensure that any bookmarks you may have are updated. As usual, should you experience any issues, please reach out to Support via support@ek.co or call +44 1273 987 920.
May 18, 19:55 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 18:01 BST

Scheduled - During this window, VMware Cloud Director across all Ekco UK locations will undergo a certificate replacement, which will result in this service being briefly disrupted during this change window. During this time there will also be some minor network maintenance at Telehouse site only to add extra VLANs to our core switches.

During this time, no interruption or outage to customer virtual machines is expected, however access to the VMware Cloud Director web interface and API will be unavailable.

Should you have any questions or concerns, please reach out to Support via support@ek.co or call +44 1273 987 920.
May 11, 17:46 BST

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

Cloudhelix DMZ Firewall Maintenance (Telehouse West, UK)

Completed - The scheduled maintenance has been completed.
May 6, 00:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 18:00 BST

Scheduled - Cloudhelix DMZ Firewall Maintenance (Telehouse West, UK)

Cloudhelix has scheduled this window to perform a firmware upgrade to the Cloudhelix DMZ Firewalls within the Telehouse West datacenter.

There will not be any interruption to customer virtual machines, however, the following Cloudhelix public services will be unavailable for a short period while the update completes:

- vCloud Director: vcloud.cloudhelix.io
- Veeam Cloud Connect: veeam.cloudhelix.io
- DNS: 185.43.40.8 & 185.43.40.9
- SMTP: smtp.cloudhelix.io

Should you have any questions or concerns, please reach out to Cloudhelix Support via support@cloudhelix.io or call +44 1273 987 920.
Apr 29, 17:11 BST

May 5, 2022

vCloud Platform Minor Compute Degradation (Telehouse West, UK)

Resolved - This incident has been resolved.
May 5, 12:42 BST

Identified - The issue has been identified and a fix is being implemented.
Apr 27, 18:13 BST

Update - Diagnostic logs are being generated and will be provided to Dell and VMWare to investigate and recommend remedial steps. This may take some time and we have opened a support ticket EK96433 to track the resolution of this incident.
Apr 27, 18:13 BST

Investigating - At approx 5:10 pm at Telehouse West Data Centre (THW) a VMWare ESXi host encountered an issue due to what we have subsequently identified as a hardware fault. This was detected immediately through proactive monitoring and the host is now isolated in maintenance mode and no longer part of the production cluster. From initial investigation, we understand a small number of VMs may have restarted when this issue occurred. We hope to provide a list of the VMs that may have restarted tonight and will post subsequent updates on StatusPage. Please get in touch if you have any queries. Thanks, Ekco Cloud Edinburgh.
Apr 27, 18:09 BST