All Systems Operational

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Welcome to the Ekco Cloud UK Status Page. If you have any questions, please email us at support@ek.co.

Cloud Operational
Compute ? Operational
Storage ? Operational
Management ? Operational
Backup & DR Operational
Veeam Cloud Connect ? Operational
Zerto ? Operational
Network Operational
External Transit ? Operational
AWS Direct Connect ? Operational
Private Interconnect Operational
Datacenter Interconnect Operational
Public Peering Operational
Papertrail Log Collection Operational
AWS cloudfront Operational
AWS route53 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
During this time there will also be some minor network maintenance at the Telehouse site only to add extra VLANs to our core switches, and we will also be completing a RAM upgrade on one of our ESXi hosts.

During this time, no interruption or outage to customer virtual machines is expected.

Should you have any questions or concerns, please reach out to Support via support@ek.co or call +44 1273 987 920.

Posted on May 19, 14:18 BST
Past Incidents
May 19, 2022

No incidents reported today.

May 18, 2022
Completed - This maintenance is complete. Please note that UK VMware Cloud Director URLs have changed as follows:

From: vcloud.cloudhelix.io
To: vcd-01.uk.cloud.ek.co

From: vcloud02.cloudhelix.io
To: vcd-02.uk.cloud.ek.co

For example, if you were logging into https://vcloud.cloudhelix.io/tenant/my-company-name, you will now need to log into https://vcd-01.uk.cloud.ek.co/tenant/my-company-name.

Please ensure that any bookmarks you may have are updated. As usual, should you experience any issues, please reach out to Support via support@ek.co or call +44 1273 987 920.

May 18, 19:55 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 18:01 BST
Scheduled - During this window, VMware Cloud Director across all Ekco UK locations will undergo a certificate replacement, which will result in this service being briefly disrupted during this change window. During this time there will also be some minor network maintenance at Telehouse site only to add extra VLANs to our core switches.

During this time, no interruption or outage to customer virtual machines is expected, however access to the VMware Cloud Director web interface and API will be unavailable.

Should you have any questions or concerns, please reach out to Support via support@ek.co or call +44 1273 987 920.

May 11, 17:46 BST
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Completed - The scheduled maintenance has been completed.
May 6, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 18:00 BST
Scheduled - Cloudhelix DMZ Firewall Maintenance (Telehouse West, UK)

Cloudhelix has scheduled this window to perform a firmware upgrade to the Cloudhelix DMZ Firewalls within the Telehouse West datacenter.

There will not be any interruption to customer virtual machines, however, the following Cloudhelix public services will be unavailable for a short period while the update completes:

- vCloud Director: vcloud.cloudhelix.io
- Veeam Cloud Connect: veeam.cloudhelix.io
- DNS: 185.43.40.8 & 185.43.40.9
- SMTP: smtp.cloudhelix.io

Should you have any questions or concerns, please reach out to Cloudhelix Support via support@cloudhelix.io or call +44 1273 987 920.

Apr 29, 17:11 BST
May 5, 2022
Resolved - This incident has been resolved.
May 5, 12:42 BST
Identified - The issue has been identified and a fix is being implemented.
Apr 27, 18:13 BST
Update - Diagnostic logs are being generated and will be provided to Dell and VMWare to investigate and recommend remedial steps. This may take some time and we have opened a support ticket EK96433 to track the resolution of this incident.
Apr 27, 18:13 BST
Investigating - At approx 5:10 pm at Telehouse West Data Centre (THW) a VMWare ESXi host encountered an issue due to what we have subsequently identified as a hardware fault. This was detected immediately through proactive monitoring and the host is now isolated in maintenance mode and no longer part of the production cluster. From initial investigation, we understand a small number of VMs may have restarted when this issue occurred. We hope to provide a list of the VMs that may have restarted tonight and will post subsequent updates on StatusPage. Please get in touch if you have any queries. Thanks, Ekco Cloud Edinburgh.
Apr 27, 18:09 BST