Ekco UK Status - Monitoring outage - non client impacting

Monitoring outage - non client impacting

Incident Report for Ekco UK

Resolved

This incident has been resolved.

Posted Oct 03, 2022 - 12:49 BST

Identified

Please be advised that we experienced a network outage starting at 23:30 02/10/22 until 03:00 03/10/22, this affected our monitoring solution's connectivity to client environments. Due to this, a large number of alerts were raised stating both servers and services were offline, these alerts were not valid and there was no impact to service.

This was caused by one of our network providers carrying out planned maintenance which was not properly communicated with us, therefore we were unable to preemptively manage the downtime of our monitoring service.

We apologise for any alarm caused by this, however please be assured your service will have remained online during this time.

If you have any concerns, please reach out to support at support@ek.co

Posted Oct 03, 2022 - 08:32 BST

This incident affected: Network (External Transit).